Thank you for shopping with ArtVerve Gallery. We value your trust and want you to be completely satisfied with your purchase. Please read our Return and Refund Policy carefully before making a purchase.
1. Eligibility for Returns
We accept returns for damaged, defective, or incorrect items. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition in which you received it. Returns must be requested within 14 days of receiving your order.
2. How to Initiate a Return
To request a return, contact us at info@artvervegallery.store with your order number, a brief explanation of the issue, and supporting photos if applicable. Once approved, we will provide you with return instructions. Unauthorized returns will not be accepted.
3. Non-Returnable Items
Certain items cannot be returned, including customized artwork, commissioned pieces, gift cards, or sale items. Please review product details carefully before purchasing.
4. Refund Process
Once we receive and inspect your returned item, we will notify you of the refund approval or rejection. If approved, a refund will be processed to your original payment method. Refunds may take 5–10 business days to appear, depending on your bank or payment provider.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at info@artvervegallery.store.
6. Shipping Costs for Returns
Return shipping costs are the responsibility of the customer unless the return is due to our error (damaged, defective, or wrong item). We recommend using a trackable shipping service to ensure the safe return of your item.
7. Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the item and packaging. We will prioritize resolving the issue quickly through a replacement or refund.
8. Order Cancellations
Orders can only be canceled before they are shipped. Once shipped, they must follow the standard return process.
9. Contact Us
For any questions or return-related concerns, contact us at info@artvervegallery.store. Our team is happy to assist you with any return or refund inquiries.
ArtVerve Gallery is committed to providing a smooth and fair return experience for all our customers.